Twitter Wine Industry Case Study: Drive Traffic To Your Tasting Room

The following Twitter case study was written by Innerarchitect.com CEO Susan Hanshaw. The research was compiled by deansguide and analyzed by both of us in an effort to recognize the true ROI for Twitter. Our study was based on a 12 week marketing campaign we executed in the Napa Valley for a prominent boutique winery. The goal: drive consumers to the winery tasting room Monday through Friday.

Our white paper will be published in the coming weeks. If you are interested in receiving a copy, and you work within the wine industry, leave me your comment with email address.

Inner Architect recently compiled findings from a 12-week project we completed a few weeks ago for a boutique Napa Valley winery. Using a CRM tool, we tracked all our efforts and measured the results. The rates in which we converted messages to visitors–unheard of in email or postal campaigns--speaks to the power of targeting, personalized messages, and most importantly, 1:1 marketing.

The Campaign

We were working with a small budget that afforded only an average of 7.5 hours of time per week. Our goal was to generate traffic to the tasting room during the week, Monday through Friday only. We recommended that we could be most effective with a special offer, so we ran with a complimentary tasting for 2 offer.

The Measured Results

A CRM approach to this project provided us with the ability to measure the results of our campaign. Anyone who says that you can’t measure the ROI of social media simply hasn’t thought out the measurement points and set up a disciplined system for tracking.

Our CRM reports tallied that we made 260 unique offers in the 12-week period. These 260 offers were not mass blasts into the general stream. They were targeted messages delivered via Twitter’s @mention feature to prospects we identified using Twitter search.

We sent 84 people to the tasting room, with an average of 3.4 people per visit. That’s a gross conversion rate of 32% generated from 25 users, or a net conversion rate of nearly 10%. Anyone who has experience measuring email or postal campaigns understands that these rates are untouchable in the “traditional” channels.

Key ROI Finding

By keeping track of our efforts, we were able to uncover a key indicator that a prospect will convert to a visitor. Comparing the response rates of the group that visited the tasting room to the non-visitor group enabled us to see that 84% of the visitors responded to our first tweet effort versus only 26% of the non-visitors.

What this possibly points to is an opportunity to increase ROI by investing time only in prospects who respond to our first tweet and shifting more time in searching for targeted propects.

Twitter as a Direct Marketing Solution

A white paper is now in the works to describe more fully how Twitter can be utilized as a direct marketing solution. If you are interested in receiving a copy, email us your request and we’ll send you a copy when it’s done.

Guy Kawasaki’s One Tip to Becoming The Effective E-Mailer

In my previous article “Pingdom’s 2010 Internet by the Numbers” one of the most amazing, yet easy to believe, statistics was the fact that 89.1% of all emails are spam. In many cases people send emails that are not spam but because of the subject line or length, their efforts are deleted because they appear to be spam.

Guy Kawasaki describes 13 tips to becoming the effective e-mailer in his book “Reality Check.” Although each tip is worthy of mention, one in particular is the platinum standard: Keep it Short.

Keep it Short

Instead of diluting Guy’s tip by paraphrasing or interpreting it, I am going to provide this tip verbatim:

“The ideal length for an e-mail is five sentences. The ideal content level is one idea. If you’re asking something reasonable of a reasonable recipient, simply explain who you are in one or two sentences and get to the ‘ask.’ If it’s not reasonable don’t ask at all. My theory is that people who tell their life-story suspect that their request is on shaky ground so they try to build up a case to soften up the recipient. Another very good reason to keep it short is that you never know where your e-mail will end up- anywhere from your minister to the attorney general.”

Conclusion

The most important ideas within this tip:

  • The ideal length of an e-mail is five sentences
  • The ideal content level is one idea
  • If it’s not reasonable don’t ask

10 Simple Ingredients to Utilizing Social Media

Understanding how to leverage social media is like learning to cook. No matter how sophisticated your skills become, the best way to “cook” is to stick to the simple ingredients. Keep it simple stupid aka KISS rule is the most effective advice I can give any of the late adopters just beginning to understand social media. What does it mean to stick to the simple ingredients?

10 Simple Ingredients to Utilizing Social Media


  1. Plan: you must have a master plan for your Social Media efforts
  2. Objective: identify your goals and business objectives in utilizing Social Media
  3. Networks: identify which network(s) you will utilize.
  4. Audience: where are your customers/prospects? Which social networks are they using?
  5. Tools: identify which tool(s), third party applications, that will help you automate and save time in executing your plan
  6. Measurement: how will you measure your Social Media efforts? Without measurement strategy, you will never know how effective you are or can become
  7. Honesty: be true to your style, your company mantra, stay within your philosophies. Don’t be something you are not
  8. Communication Mix: do not spam a network with hard sell messages. Ensure your communication mix is giving value 70% and serving your sales needs 30% of the time
  9. Avatar: use pictures of people, or you, as often as possible when branding your social network profile
  10. Commitment: if you are going to utilize a social network then you must be present, communicate, and engage consistently. This is not a part time endeavor!

ROI Architect: Measure Social Media Marketing’s Return on Investment

WARNING: DO NOT watch the above video until you have read the following article:

Inner Architect’s focus is Social Direct Marketing based on the integration of social media channels with direct marketing strategies. We focus on producing positive measurable results for our  wine industry clients. Do you know how to hire a consultant?

You are your winery’s GM, COO, Marketing Director, or Direct to Consumer Manager and you are in charge of creating, executing, and maintaining a social media marketing plan with Twitter as your centerpiece. You understand the following challenges in executing this task:

  • Time: you do not have the time to execute and maintain your winery’s social media marketing plan
  • Expertise: you do not have the expertise nor the background to leverage Twitter, Facebook, blogs, Foursquare, etc.
  • Expense: you do not have the budget to hire, train, and pay benefits to a new employee to execute your marketing plan

What Are You Getting From Your Social Media Consultant?

What are you getting when you hire a social media consultant to run your company’s Twitter presence?

  • Goals: have you identified your goals for Twitter? Do you want to drive traffic to the tasting room, sell wine club memberships, network with wine journalists, broadcast events, develop new leads, or create offers?
  • Strategy: do you have a specific strategy that you want the consultant to execute?
  • Plan of Action: did you receive a written plan of action from your consultant on how they will achieve your desired goals?
  • ROI Measurement: Is your consultant explaining how he/she will measure their efforts on Twitter to provide a clear picture of the ROI for your investment in their services?
  • Progress Reports: Has your consultant set up a schedule of regular reports detailing their progress?

Are You Ready to Participate?

Are you ready to provide the critical cooperation and help to your consultant to ensure success? Are you ready to authorize:

  • Tasting Room: allow your consultant to brief tasting room staff on your Twitter action plan
  • Measurement: require your tasting room staff probe visitors to understand which channel provided the motivation for their visit ie. Twitter, Facebook, email, postal literature, telesales, catalog
  • Database Integration: are you ready to bring all your data points POS, eCommerce, telesales, email, Twitter, Facebook all together in order to create life-time value for your consumers in each marketing channel

Conclusion

If you are not receiving the service and planning from your consultant then it’s time to reevaluate your decision. Review and use this article as a check list for what you should expect from your marketing consultant and from your organization. And please watch the video.