Inner Architect Named One of Top 9 PPC Agencies in San Francisco 2019

Inner (Expertise) has named Inner Architect one of the Best Pay-Per-Click (PPC) Agencies in San Francisco for 2019. IA is a Google Partner Agency having acquired the status in 2016. Expertise, a critically acclaimed review site, has the important mission of connecting consumers with the best local experts. They take this monumental assignment on by providing their Top business ratings in every major market in the United States. In determining the best pay-per-click agencies in San Francisco, Expertise scored 187 pay-per-click (PPC) agencies serving San Francisco Bay Area. They utilized more than 25 variables across five categories during the process and hand-picked only those agencies that met their scoring criteria.

In the final analysis, Inner Architect was one of 9 agencies that met the level of excellence for inclusion. Currently, Inner Architect oversees, nationwide, in excess of $140,000 in PPC campaign management per month.  We take great pride in this recognition and award!

The Best PPC Agencies in San Francisco Selection Process

“Our proprietary research and selection process identifies the top service professionals in over 200 different industries across the top cities in the United States.” -Expertise

Every month Expertise helps over 10 million customers find the best qualified service professionals for their needs. The selection process begins by identifying a broad pool of active professionals within a given business category and geographical area. Using their custom tools and resources, they analyze only publicly available data.

Next Expertise verifies contact and license information to assure selection candidates are actively doing business and are in good standing in their communities.

Expertise’s Criteria for Selection

Expertise’s brainchild in the selection process is their in-house software algorithm which grades each business across the following criteria:

  1. Reputation“A history of satisfied customers giving excellent recommendations.” At Inner Architect, we strive every day to provide a blanket of support, customer service, and follow through for our clients.
  2. Credibility“Established in their industry with licensing, accreditations, and awards.” Founding Principal Susan Hanshaw and her PPC team is certified in Search and Google Ads. As of this writing, the Inner Architect PPC team is responsible for over $100,000 per month in PPC campaign management and strategy.
  3. Experience “Masters of their craft, based on years of practical experience and education.” Having launched in one of the most uncertain times in the economic history of our country during the 2008 recession, we have persevered and are celebrating our 11 Year Anniversary in 2019. During Inner Architect’s evolution, we have worked with clients that include the New York Times, Napa Valley luminary Opus One Winery, Media One Studios official broadcasting partner of the San Francisco Giants and ESPN, and in the aggressively competitive asbestos toxic-tort legal niche.
  4. Engagement“Approachable and responsive to clients and available for new business.” Susan Hanshaw in her research identified Live Chat as the mechanism for instantaneous customer service at the infancy of the response time revolution for websites. We understood early on that open lines of communication begin with recognition and response to inquiries, consistent plan of follow up, and scheduled outreach and strategic review.
  5. Professionalism – Dedicated to providing consistently quality work and impeccable customer service.” Founder Dean Guadagni believes that the strength of Inner Architect is professionalism built on our collective experiences in marketing and business development since the 1980s. “Having cut our teeth during a time when there was no Internet, Susan and I understand the value of relationships, trust, and the meaning of giving your word. Being a consultative partner and solving solutions is our focus – we are not salespeople we are solutions people.” – Dean Guadagni

What Makes the Best PPC Agencies in San Francisco?

It is simple. The support of recognition programs like are indicative of the importance of training and customer service. At IA, we believe in order to continue to evolve and improve, one of our core values is our own research into our clients’ business niche. Staying ahead of the curve means seeking out and finding new trends, technologies, and strategies as they begin to take shape. In our own right, Susan Hanshaw has creatively launched new services based on her research. As we continue to move into the data driven marketing age, with artificial intelligence, machine learning, the IoT, and other sea change moments, Inner Architect will strive to be a leader in bringing these changes forward to our clients and business community.

Marketing Fundamentals Check List to Conversions

block building business city

Photo by Pixabay on

The marketing fundamentals that act as the foundation and basis for generating leads from your website begins with the right tools and tactics. The following are the basics any business can establish as foundational pieces to your marketing program. If executed correctly, you will have the ability to convert new leads into clients. Are you utilizing the following?

Marketing Fundamentals Begins with Google Analytics Reporting

Google Analytics reports website visitor actions and acts as a historical baseline which you can utilize in order to measure present and future marketing and advertising campaigns. This is the marketing fundamentals foundation of your marketing program and it’s free. Key reports include:

  • Traffic volume and sources
  • Page view activity
  • Behavior flow through the website
  • Mobile vs desktop traffic
  • Organic search performance
  • Time on-site
  • Bounce rate

Customer Relationship Management (CRM):

In the realm of importance, your CRM is 1a on the marketing fundamentals list. Your CRM acts as your historical database where you record your sales efforts from all the marketing channels. This provides an ongoing record of your effectiveness or lack there of when it comes to marketing your business. A multitude of reports can be pulled and analyzed. Data is the driving force behind your marketing decisions and without a CRM and proper use of this tool, your marketing efforts will be less than optimal.

SSL Certificate Encryption

Google has thrown down the gauntlet. Your business must convert from http to https or your site will be penalized in organic search indexing and a nasty warning icon will be placed on your SERPs listing warning visitors away from entering.

Website Speed Google’s Page Speed Insights

Speed is everything to consumers – is your site delivering fast load times? Find out by testing your site using the Google developer page speed insights tool.

Mobile Friendly aka Mobile Responsive:

Can users view your website from their mobile phones with easy or is your site showing up very tiny and unreadable? Find out by testing your website with this mobile friendly tool from Google.

Live Chat

Provide website visitors instant answers while remaining anonymous. It’s the #1 tool that provides instant access to website visitors who wish to remain anonymous.

PPC – Google Ads

Compete for prospects quickly without the large investment into SEO program costs. If you need to compete now this is the best most economical way to show up in Google search results.

Click Fraud Protection

Click fraud software fights fraud by blocking malicious bot attacks that steal ad campaign budget monies. By 2023 click fraud will account for $50 billion in losses for business around the world.

Content Development

Website page content and blog content converts leads. Google penalizes websites for thin content. Google suggests your website pages by 1,500+ words and our blog articles be a minimum of 1,000 words. This is not always an easy requirement to fulfill.

Voice Engine Optimization (VEO)

VEO is the future and it is happening now. By 2020, 50% of all searches will be voice initiated. The days of typed queries dominating the search space are quickly coming to an end. Is your website ready to compete?

Each one of these tools and strategies is designed to make your marketing efforts pay off through a steady stream of leads that convert to new revenues. Are you utilizing this list?









Strategic Marketing Lessons from “The Profit”

blank billboard for advertisement on sky background

Marcus Lemonis, multimillionaire entrepreneur and star of the hit NBC show “The Profit”, has a formula for success. For Marcus, business success is based upon the simple principles of people, process, and product. These three hallmarks have helped the charismatic Lemonis grow his ultra-successful company Camping World. People, process, and product can be successfully applied to your company’s marketing program.


When building your marketing program in-house or hiring an agency look for the following:

  • Ownership: does each marketer possess the ownership “gene”? Do they treat your business as if it is their own?
  • Leadership: will your marketing personnel show their leadership skills when executing, formulating, or analyzing strategies? Are they proactive, take charge types?

Strategic Marketing Processes

What processes are in place to ensure your marketing team will continue to successfully grow your marketing program?

  • Content Creation: does your marketing team include Internet savvy writers that understand how to optimize content for search engines while creating content your consumers wish to read?
  • Distribution and Scale: are your marketing personnel familiar with how you want to distribute your content, where you want it published, how often you expect updates, and how to find a large audience suited for your messages?
  • Data Analysis: does each marketer understand how to analyze data that is a result of your online campaigns or ongoing messaging? Do they know how to “read” your data with an eye for potential new strategies, new campaign opportunities, or when to consider revamping or removing an ineffective online communication strategy?

Products and Services

You can’t successfully market or successfully sell a product or service if either is of substandard quality. When Mr. Lemonis is evaluating a business he looks for products that are undervalued, under-served, yet they are products that should provide value to customers.

Likewise, when digital marketing agencies, entrepreneurs, or small marketing consultancies begin to look for services to sell they need to be cautious and discerning when making their choices. The process of selecting which marketing services to offer your clientele should include:

  • Skill Sets: List the skills and aptitude you and your team as a beginning guide post. Look for strengths (services you should offer) and weaknesses (niches you should seek training)
  • Expertise: What is your expertise and that of your team? More importantly what is your aptitude if you don’t have the expertise in a particular service you wish to offer?
  • “Hot” Services: Like the old baseball adage: Some of the best trades you make are the ones you don’t make- just because a social network launches and has created buzz doesn’t mean you must build a service around that network.
  • Profitability: Calculate which services or products represent the highest profit margin
  • Passion: If you or your workforce do not have a passion for your services or products that lack of enthusiasm will sabotage your sales efforts and brand perception
  • Do Great Work: When you perform your work do it to the best of your abilities. Don’t cut corners, don’t give half effort, go all-in or don’t go at all!

Strategic Marketing Lessons

The old saying if you fail to plan plan to fail is very true when it comes to successful strategic marketing. To achieve business success you must lay the foundation for your business with a business plan. Research and market analysis will provide the backbone and road map for where and how you will proceed. The rest us simply a matter of effort and passionate belief in your journey! Good luck to you all.


Can You Find the Marketing Lesson?

marketingMarketers are always willing to test their skills at storytelling. Many have even tried their hand at writing a movie script. If you are like me you love Hollywood storytelling at its best. The following is a list with some of my favorite movies. Each movie tells a story and often includes a lesson that every marketer can use as a take away. What are the lessons? Think about it and tell me what your favorite movies might mean to marketing your product or service.

Marketing Lessons from Classic Movies

The following list is not in my order of preference because I love each one for what it brings to me – life lessons and marketing ideas.

  • Goodfellas: Loyalty
  • The Maltese Falcon: Suspense
  • Dark Passage: Adaptability
  • The Shawshank Redemption: Perseverance
  • Do The Right Thing: Diversity
  • The Godfather II: Betrayal
  • Tootsie: Surprise
  • The King of New York: Good vs Evil
  • Pulp Fiction: Sphere of influence
  • Reservoir Dogs: Trust
  • The English Patient: Beauty
  • Star Wars: Endless possibilities
  • Varsity Blues: Coming of age
  • Casino: Playing the odds
  • The Game: Self actualization
  • State of Grace: Redemption
  • Mrs. Doubtfire: Love
  • Scarface: Cautionary tale
  • Dirty Harry: Authority
  • Gravity: Sacrifice

Six Methods to Understanding Who Are Your Customers

Trail T CoveDo you want to understand how to connect with your current customer base, new prospective clients, and anyone looking for the products or services your firm offers? Seth Godin asks six questions in his post “Who are your customers?” that require us to connect with how in-touch we are with the people that help us thrive.

Seth Godin’s 6 Questions: Who Are Your Customers?

  • What do they believe?
  • Who do they trust?
  • What are they afraid of and who do they love?
  • What are they seeking?
  • Who are their friends?
  • What do they talk about?

If you can’t answer each question then some research is in order. Where do you begin to answer any of these questions?

6 Methods to Learn: Who Are Your Customers?

Finding answers is not always easy or an intuitive process. The following are some simple methods to get started in understanding who are your customers?

  • Survey: create a customer survey, add an incentive to increase your response rates, asking your customers the questions you need answered
  • Sales Department: poll your salesforce and provide incentives for everyone to ensure you receive the most accurate information. Concentrate on those employees in direct contact with your customers and customer service
  • Industry: attend industry conventions and events and listen for intelligence about your firm, product, and services
  • Offers: create a digital e-mailing, a post card campaign, or advertising campaign that provides value to your customer base for their intelligence about your brand in return
  • Monitor: identify and listen within the channels your customers use to talk about your products, services, and industry. Gather intelligence
  • Town Hall: provide a live town hall meeting where your customers can comfortably voice their feedback, solutions to possible problems, and opinions.

Essentially, the answers will come to the surface through your crowdsourcing efforts if you allow your customers and prospective customers to provide their feedback in an environment that encourages sharing.

Learning While Teaching: Giving Back to Your Community Ultimately Gives Back to You

Giving back to your community can take on many looks, facets, and ideas. Whether you give money, time, charitable goods, or advice your effort is important. In our business at Inner Architect we are currently giving our time and expertise through free work shops to unemployed professionals in our home town. The following is an article written by Susan Hanshaw, CEO of Inner Architect, on our latest experience reaching out to our community.

Learning While Teaching

One of the ways we at Inner Architect give back to our community is by teaching  job seekers how to use digital media to support job search. Earlier this week Dean and I gave our quarterly pro bono presentation at Marin Professionals, a support and networking organization for job seekers who are 40+ years old with college degrees.

Challenges with adoption

We started speaking at Marin Pro in the fall of 2008 with a program we called “Blogging to Employment” which we delivered to a very skeptical audience. Although the group seemed intrigued, they challenged us pretty hard about the power and practicality of the tool we said could be leveraged as a vehicle for standing apart as a job candidate. Faces in the audience were looking at us like we were a couple of early adopter geeks evangelizing a passing trend.

Over the last three years, the skepticism has waned, although the group has generally remained uninspired to adopt. I am thinking that perhaps we’ve begun to see the beginning of change in the group that sat in on our presentation earlier this week as a number of heads were nodding in agreement as we gave rationale about how social engagement can open doors.

Social engagement success story

I shared a story of how one particular fan of one of our law firm clients has gotten on the radar of the managing partner simply by liking or commenting on their Facebook page 2-3 times a week. I shared that this fan has never asked for a favor, but if she did we (the people behind the firm’s logo) would roll out the red carpet to help because we are so grateful for all her support.

One more reason to adopt

I do hope to see more of my friends at Marin Professionals adopting social networking and digital media. We’ve all heard the hard facts about finding a job if you’re 40, 50, or 60+.  Don’t we all seem more youthful if we’re doing stuff that many people think is only for kids?

Marketing Opportunities: Shared Online Interests Across Demographic Age Groups

A recent, excellent and instructive Pew Research survey showcases some interesting results for marketers to consider. Although Millennials have been leading all online age group demographics in web, social networking usage, older generations are beginning to adopt and use at a rate that is encouraging. The following are points from the Pew survey about Millennial online habits and the shared online habits of each age demographic. Do you see any opportunities?

Millennial Online Habits

According tothe Pew survey (chart at bottom), Millennials are “more likely to access the internet wirelessly with a laptop or mobile phone.” In addition, they still clearly surpass their elders online when it comes to:

  • Reading blogs
  • Use of instant messaging
  • Use of social networking sites
  • Using online classifieds
  • Playing online games
  • Participating in virtual worlds
  • Listening to music

Shared Online Interests Across Demographic Age Groups

Yet there is a continuing change taking place as both Millennials and their elders are beginning to share some of the same interests in a way never seen in the past. The following are online activities that are becoming “uniformly” popular across all age groups:

  • Email
  • Search engine usage
  • Searching for health related information
  • Getting news, breaking news
  • Travel reservations, purchases
  • Buying products, services
  • Performing online banking
  • Seeking religious information
  • Giving to charities
  • Rating products, people, services
  • Downloading podcasts