VistaPrint Complaints: 5 Viral Strategies to Challenge a Bully

3 Stooges pic

Courtesy of threestooges.com

VistaPrint’s No Customer Service: Consumeraffairs.com Documents Complaints” outlined my poor experience with VistaPrint and my decision to never use their products or services again. This article, as of May 8, 2009, is indexed in the #6 position page 1 of a Google search for the phrase “VistaPrint complaints.”

My Promise to VistaPrint:

As I promised in my intial article, I have become “a consumer affairs advocate fighting hard to highlight the no customer service” treatment I received. My plan was simple: write a blog post about what happened and tell all of my friends in my assorted social networks of my experience.

My Blog:

  1. Article: I wrote the article describing my experience
  2. Google Search: I performed a due diligence search on VistaPrint utilizing the keywords “VistaPrint complaints”
  3. Links: I provided a list of 5 respected media sites, consumer advocacy sites with information on a variety of complaints lodged against VistaPrint. WordPress provided me my own category

Activerain.com:

Activerain is an important social network, with 145,000 registered users, where I have many real estate friends. I wrote a second article detailing my experience and that article now sits on page 2 of a Google search for “VistaPrint complaints” “VistaPrint: How Not to Run Your Company a Cautionary Tale

Twitter.com:

This is one of my favorite social networks with an estimated 8-9 million registered users. I have over 1,300 followers on Twitter and counting

  1. Tweet: I tweeted my experience with a link to my deansguide article
  2. @VistaPrint: In my tweet I used the @VistaPrint to notify them of my article

Linkedin.com:

Because I utilize the Typepad application on my Linkedin profile, my social network content from Twitter ends up streamed to my Linkedin profile. In addition my WordPress.com application streamed my article on VistaPrint making it accessible to my 398 1st level connections and their networks as well

Friendfeed.com

Friendfeed.com aggregates all of your content that you place online. Recently it has become the hot new mover with many Twitter advocates moving to ramp up their networks on Friendfeed. My article, my tweets, and my conversations about my VistaPrint experience has streamed on my Friendfeed account

Advertisements

Vista Print’s No Customer Service: Consumeraffairs.com Documents Complaints

Consumeraffairs logo

Courtesy of Consumeraffairs.com

According to Consumeraffairs.com VistaPrint has many dissatisfied and angry ex-customers with complaints aka nightmares ranging from customer service to billing. VistaPrint is a low budget, high promise printer. Vistaprint.com makes it’s living, not on the quality of it’s products, on the shipping fees it charges for it’s orders. With the knowledge VistaPrint was all about the “delivery”, I assumed that they would be able to print and deliver my cards to my home before my deadline: WRONG.

Three (3) Business Days?

We placed our rush 3 business day ship order on Monday April 27 with the idea that Vista Print would deliver our cards in 3 business days ie. Tuesday, Wednesday, Thursday with the product arriving either Thursday April 30 or the morning of May 1, 2009.

My Mistake

When we ordered the cards, we did not read the fine print which states that orders placed after 5pm PST would be placed as orders for the following day. Consequently, Vistaprint’s promise of a 3 day ship would give up to 5pm Friday May 1 to deliver our cards.

My Problem

We needed business cards for a conference that we were speaking at in San Francisco. We had to have the cards no later than 12:30pm Friday May 1. When we had to leave for the conference, our cards were no where to be found.

Complaint Button

Vistaprint’s Solution to My Problem: No Customer Service

I called asking for a refund on my shipping fees of $30.80 (3 business day rush shipping). I was told by a customer service rep that they could not help me and they fulfilled their end of the “contract.”

I pointed out that 3 days is not a rush in my opinion, that $31 for shipping is not cheap, and that the cards never arrived in time for me to use them. The answer to my plea was simple and stern: NO REFUND.

Final Offer: Remain a Customer or Leave

My final offer was simple and one that I have made in the past when I felt I was getting the raw end of a deal. I offered to remain a Vistaprint customer if they provided a refund on my shipping fees. I promised to be a consumer affairs advocate fighting hard to highlight the no customer service I was receiving if they denied my request. Guess what happened?

Top 10 Page 1 Google Search: “Vistaprint complaints”

Here is a library, and it is so much longer, list of the complaints detailed and often lodged against Vistaprint:

  1. Consumeraffairs.com: “Consumer complaints about VistaPrint.com
  2. Smartmoney.com: “VistaPrint Faces Complaints Over Third-Party Bills
  3. thestreet.com: “VistaPrint Can’t Hear the Knockin
  4. Complaintsboard.com: “List of VistaPrint Complaints
  5. PlanetMike.com: “VistaPrint Sucks!