In a world with corporations that do not understand the value of a 1:1 relationship with their customers, customer service can be a trying experience. In the recent attempted hijacking of our Internet rights by politicians backing the SOPA bill, I was asked to take a stand. The request came from a number of big Internet juggernauts: will you sign a petition, write your congressman or congresswoman, will you stand up against this tyrannical power grab? My answer was yes so I wrote my elected representatives and signed petitions against SOPA. Of all of the organizations I supported with my efforts only one followed up after our stand. Only one took the time to write me a thank you email. Only one was smart enough to recognize the power of a simple thank you even if it’s a mass blast email. Best of all it wasn’t from the big juggernaut I thought even knew I existed.
Thank you Google!