Tips for Entrepreneurs: How Do You Work on the Road?

Chefs.com published this deansguide article 1-14-09

Special welcome to Chefs.com as a new publisher of deansguide content. Thank you and welcome!

What does a networking day look like to you? I drive 150 miles round trip to network in Silicon Valley one to two days a week. The following are tips on how to develop your day, on the fly, when things change unexpectedly. The first scenario represents my original plans for my day. The second scenario is the reality that was my day.

Road Tips to Save Time, Educate, and Accomplish Tasks

1. Practice Time: I practice one of my 5 workshop presentations on the 60 minute drive to the Valley. It is quiet time and a great place to practice

2. GPS: A GPS system for your car is a simple tool to keep you from losing time consulting your iPhone or laptop in search of directions.

3. Buffer and Flexibility: Schedule enough time between events, sales calls, or appointments so that you can reconnect with business tasks, call backs, and keep your day moving on all fronts of your business.

4. Give Value : Be prepared to give files, printed materials, articles, and any reference resources when you are making sales calls, new consultations, networking events, or any other place you wish to give value or support your points.

5. Be Ready for Opportunity: Be ready to present your case, workshop, or product at the drop of a hat.

My Schedule Before the Day

1. 10:00am-1:30pm  CSIX Connect: This is the best employment group meeting in the Valley. The meeting runs from 10:30-1:00 at the iRestaurant in Cupertino. It includes lunch, networking, and speaker’s workshop. This is stop #1 in my day.

2. 2:00 and 3:00pm Consultations: I scheduled two consultations after the CSIX meeting.Both of my consultations centered around current clients’ needs and my need for an evaluation of their efforts to date.

3.  3:30pm Sales Call: ProMatch is a large Edd group in Sunnyvale that Susan has presented to in the past. My goal is to secure a speaking engagement on blogging to employment, Linkedin, Twitter or any social media Web 2.0 subject.

4.  4:30pm Administration: Send follow up documents and monitor our blog.

5.  5:30pm De Anza Community College: Inquire about facility rental, sales call, schedule meeting to pitch social media curriculum.

6.  6:30-7:00pm: Final call backs, wait for rush hour to thin begin home at 7:00pm

My Actual Day

1. 10:00am-3:00pm CSIX Connect: I met 7 new contacts and our lunch conversation continued until 2:00.

2.  3:00-3:45pm New Consultation: I met with a new contact to discuss social media for job seekers

3.  4:00-5:00pm New Consultation: I met with a new contact to discuss change, transition, and understanding direction.

4.  ProMatch: my opportunity to reconnect with my contacts at ProMatch is gone as they close at 4:00pm

5.  5:20pm Phone Consultation: In coming call from former client to reevaluate past issues. New focus and strategy discussed. Invite to attend ASTD monthly meeting.

6.  6:00-8:00pm ASTD “Mentoring” : Kim Wise gave a very interesting presentation on the benefits of mentoring to companies and individuals, software developed for mentor selection, and her vision of future trends in organizational development.



Realtor’s 10 Step Process to Handling Customer Problems

FoxBusiness.com published this deansguide article October 17, 2008

Today’s Realtor faces challenges from a suffering economy, unavailability of credit, changing political landscape, and an overall public perception that “all is not well.” In the most competitive times in recent history for agents, it is of the utmost importance that a Realtor make the most of every single opportunity. A large number of opportunities are born out of obstacles or challenges within the real estate transaction.

Consequently a Realtor must have a set of processes that bring about solution that can be mobilized quickly in order to head off the worst scenario possible: a totally dissatisfied customer.

10 Steps to Handling Problems

1. Acknowledge Dissatisfaction and agree with the complaint if it is valid

2. Apologize for the problems leading to dissatisfaction

3. Ask Permission to revisit and outline the series of events leading to the disatisfaction

4. Acknowlege Responsibility for the actions leading to disatsifaction if it is valid

5. Provide Multiple Scenario solutions to the problem at hand

6. Ask Your Client if they have an alternative solution you did not name

7. Make Certain that the client has chosen a solution that meets their expectations

8. Outline a Schedule for the actions and the completion of the “fix”

9. Keep Client Informed by providing reports during the process of rectifying the situation

10. Upon Completion ask and obtain an agreement, verbal, that the client is satisfied with the solutions provided and everything involved with the “fix” upon completion

If you follow these 10 tips you will avoid the nasty fall out from “reverse viral marketing” where a dissatisfied client tells many friends, associates, and anyone who will listen their “perception” of your poor performance.