Realtor’s 10 Step Process to Handling Customer Problems

FoxBusiness.com published this deansguide article October 17, 2008

Today’s Realtor faces challenges from a suffering economy, unavailability of credit, changing political landscape, and an overall public perception that “all is not well.” In the most competitive times in recent history for agents, it is of the utmost importance that a Realtor make the most of every single opportunity. A large number of opportunities are born out of obstacles or challenges within the real estate transaction.

Consequently a Realtor must have a set of processes that bring about solution that can be mobilized quickly in order to head off the worst scenario possible: a totally dissatisfied customer.

10 Steps to Handling Problems

1. Acknowledge Dissatisfaction and agree with the complaint if it is valid

2. Apologize for the problems leading to dissatisfaction

3. Ask Permission to revisit and outline the series of events leading to the disatisfaction

4. Acknowlege Responsibility for the actions leading to disatsifaction if it is valid

5. Provide Multiple Scenario solutions to the problem at hand

6. Ask Your Client if they have an alternative solution you did not name

7. Make Certain that the client has chosen a solution that meets their expectations

8. Outline a Schedule for the actions and the completion of the “fix”

9. Keep Client Informed by providing reports during the process of rectifying the situation

10. Upon Completion ask and obtain an agreement, verbal, that the client is satisfied with the solutions provided and everything involved with the “fix” upon completion

If you follow these 10 tips you will avoid the nasty fall out from “reverse viral marketing” where a dissatisfied client tells many friends, associates, and anyone who will listen their “perception” of your poor performance.

Branding “You” Through Networking is Fastest Growing Marketing Plan

Networking in the real world is such an important component to branding you, expanding your possibilities in the business world, and insulating your success from the highs and lows of any economy. Within this business life long strategy are some methods, tips, and guides that will make the road much easier to navigate.

The following is information about my workshop that I would like feedback on. Please let me know if this information is interesting, important, or process changing enough to be worthy of your time.

Workshop length: 90 minutes
Facilitator: Dean Guadagni

Who can benefit:

  • Any individual pursing employment opportunities
  • Individuals interested in increasing their value within an organization
  • Individuals interested in branding themselves for marketing to the employment sector

Training Formula (Deliverables):

  1. Understand what networking is and how it can help you
  2. Understand the biggest mistake in networking and why it is unproductive
  3. Learn 10 things to avoid while networking and why they hurt your marketing effort
  4. Learn how to utilize the #1 method to networking success
  5. Learn 5 strategies to become a valued contact
  6. Learn 8 tips to engage and make meaningful connectio

Are You Ready For Change, Do You Understand How To Change, Where Do You Go For Answers?

Chicago Sun Times published this article March 2, 2008

FoxBusiness.com published this article March 2, 2008

“In times like these, it is helpful to remember that there have always been times like these” Paul Harvey

“You must be the change you wish to see in the world” Gandhi

“Change is the law of life. And those who look only to the past or present are certain to miss the future.” John F. Kennedy

“Bebop was about change, about evolution. It wasn’t about standing still and becoming safe. If anybody wants to keep creating they have to be about change” Miles Davis

“It is only the wisest and the stupidest that cannot change” Confucius

“Everything changes, nothing remains without change” Buddha

“Change starts when someone sees the next step” William Drayton

We produced this video to give you a starting point from which you can begin to make the paradigm shift to new world thinking and creating the reality that you want in your life.

What is new world thinking? New world thinking recognizes that you choose what you experience through your consciousness. Literally, you create your own reality.

Simply put, the ability to influence your reality, your life, and your ultimate happiness is dependent upon your understanding and willingness to change. For more information: innerarchitect.wordpress.com