Six Methods to Understanding Who Are Your Customers

Trail T CoveDo you want to understand how to connect with your current customer base, new prospective clients, and anyone looking for the products or services your firm offers? Seth Godin asks six questions in his post “Who are your customers?” that require us to connect with how in-touch we are with the people that help us thrive.

Seth Godin’s 6 Questions: Who Are Your Customers?

  • What do they believe?
  • Who do they trust?
  • What are they afraid of and who do they love?
  • What are they seeking?
  • Who are their friends?
  • What do they talk about?

If you can’t answer each question then some research is in order. Where do you begin to answer any of these questions?

6 Methods to Learn: Who Are Your Customers?

Finding answers is not always easy or an intuitive process. The following are some simple methods to get started in understanding who are your customers?

  • Survey: create a customer survey, add an incentive to increase your response rates, asking your customers the questions you need answered
  • Sales Department: poll your salesforce and provide incentives for everyone to ensure you receive the most accurate information. Concentrate on those employees in direct contact with your customers and customer service
  • Industry: attend industry conventions and events and listen for intelligence about your firm, product, and services
  • Offers: create a digital e-mailing, a post card campaign, or advertising campaign that provides value to your customer base for their intelligence about your brand in return
  • Monitor: identify and listen within the channels your customers use to talk about your products, services, and industry. Gather intelligence
  • Town Hall: provide a live town hall meeting where your customers can comfortably voice their feedback, solutions to possible problems, and opinions.

Essentially, the answers will come to the surface through your crowdsourcing efforts if you allow your customers and prospective customers to provide their feedback in an environment that encourages sharing.

Realtor’s Virtual Sales Force: Leadvine-“The Community Is Your Sales Force”

LeadVine - The community is your sales force.

Courtesy Leadvine.com

FoxBusiness.com published this deansguide article 11-14-08

Crowdsourcing according to the wiki by the same name is a term that “has become popular with business authors and journalists as shorthand for the trend of leveraging the mass collaboration enabled by Web 2.0 technologies to achieve business goals.” A new service, based on crowdsourcing principles, Leadvine is the first service designed to make “the community your sales force.”

Realtors Create A New Lead Generator

1. Post Sales Leads on Leadvine: You post the sales leads your are searching for, list your referral fee that you will pay, and then “have the community act as your sales force.” The benefits:

  • Increase Sales
  • Outsource your Sales Process
  • Lower your Marketing, Recruiting, and Advertising costs
  • Leadvine is Free

This begins the process of helping Realtor’s find new customers

2. Search Sales Leads on Leadvine: ” Do you come across information that is not valuable to you but valuable to someone else? Get paid for information that is at your finger tips.”

  • Earn easy money
  • Leverage your existing network to help companies increase sales
  • Make money for information you have at your fingertips
  • Spend a minimal amount of time earning extra cash

Resources for Realtors

1. Leadvine’s Top 10 Ways to Use Leadvine

2. FAQ Section: Everything from What is Leadvine to How was Leadvine Started?

3. Leadvine’s Blog: Many strategies and tips to help find business and make more revenue

Emily Chang’s eHub: Tool For Bloggers, Web 2.0 News

Emily Chang, MIT graduate, award-winning web and interaction designer, technology strategist and co-founder of Ideacodes, a design and web consultancy in San Francisco has a very cool tool for you to keep up with new applications at her blog: emilychang.com. This tool announces new Web 2.0 applications and provides a short description as well as reviews.

eHub

eHub is a listing within EmilyChang.com that is a stream of fresh news about the latest and greatest applications to come out of the minds of entrepreneurs. Why is this so important to bloggers?

1. Great content ideas provide constant information valuable to your readers

2. Great tools to help you in your business

3. Features and Reviews

4. Cutting edge and timely information on Web 2.0

5. Interviews with entrepreneurs and industry superstars

6. Submit a Site allows you to send your site or your favorite new tool for exposure

7. Tech Events and News

Example of Great Content

Project 10 to the 100th: According to the latest post on eHub this project is a very important event that anyone can become involved in:

“A call for ideas to change the world by helping as many people as possible. “Here’s how to join in. 1. Send us your idea by October 20th. 2. Voting on ideas begins on January 27th. We’ll post a selection of one hundred ideas and ask you, the public, to choose twenty semi-finalists. Then an advisory board will select up to five final ideas. 3. We’ll help bring these ideas to life. We’re committing $10 million to implement these projects, and our goal is to help as many people as possible. So remember, money may provide a jumpstart, but the idea is the thing.”

Follow Emily on twitter

profile image twittering: finishing up a style guide. it’s cool to be working with someone again that i worked with ten years ago.

Unigo.com: Student Content Driven Review Site Best Tool For Realtors and College Applicants

Students and parents looking for information on colleges, campus life, pictures of University grounds, reviews from unbiased sources, and everything wrapped up in one site search no more. Unigo.com is the answer to the propaganda machine that many Universities call blogs.

The majority of schools in America are clueless to the advantages of a blog for their school, Web 2.0 tools for their students and teachers, Web 2.0 as a business major or at least focus within a business major, or the value of student powered content for marketing purpose.

Filling a Need: Business Model Success

Unigo.com is a brilliant yet simple concept: poll thousands of college students on their universities. Have these students provide reviews and reports about everything the University has to offer. Describe academic and living conditions. Create audio and video resources; and package it all together so parents, students, and entrepreneurs can learn more about the institutions

Realtor’s Tool

If you have a great University or a concentration of great Universities within the region you sell you must consider this a strong selling point in real estate.

Unigo.com: Find, Review, Explore

Find: this is a rich search system that can pinpoint nearly every major university in the land

Review: this allows you to rate your university adding information for others to consider

Explore: this section aggregates all the information for your investigation. Sections include College Reviews; Video; Photos; Documents; and student Profiles

Unconvinced? About Us Document:

“Unigo is the world’s largest platform for college students to share reviews, photos, videos, documents, and more with students on their campus and across the country.

It’s also the best place for high school students to find out what life is really like at America’s colleges, and to make friends to help them find the school that’s right for them.

Unigo is the result of a nationwide grassroots movement to get the truth out about college life, and it’s growing bigger every day. Want to join?”

Wired.com How-To Wiki Is A Blog Content Dream Tool

//howto.wired.com/mediawiki/images/Latefees.jpg” cannot be displayed, because it contains errors.

Illustration by Jason Lee

One of the top concerns expressed by fledgling bloggers as they decide whether to take the plunge into the blogosphere is “How will I ever find enough to write about on my blog?” One great tool that should alleviate that problem is Wired.com fantastic and fascinating How-To Wiki. Everything from how to copy a DVD to Greening your rooftop to tapping a phone line.

Just Like a Wiki

You too can add an article of your own how to to this wiki and collaborate with Wired editors “adding to our library of projects, hacks, tricks and tips.”

1. Create an Article guidelines here

2. Propose a How-To Article here

Where To Find Additional Content Ideas

3. Search the How-To Wiki here

4. Search 500 Categories here

Don’t Miss a Thing

Sign up and register to be a wired.com member and receive their valuable newsletter