2 thoughts on “Comcast’s Frank Eliason: Corporate America’s Template For Social Media Customer Experience

  1. Thanks to Frank for the Radian6 shout-out. Customer service is certainly undergoing a pretty major change, and Frank and his team are often covered as a gold standard of how to successfully adapt. I’m interested in seeing how teams like his continue to evolve.

    Katie
    Community Manager | Radian6
    @misskatiemo

  2. Katie,
    I love what you do at Radian6 as my buddy @AmberCadabra can attest. Frank is a shining example and it puzzles me why more corporations don’t copy his strategies. Thank you for recognizing Frank and his team.

    My guess is that Frank and his team’s evolution will revolve around the real time messaging of Foursquare & Twitter coupled with Facebook’s inevitable opening up of it’s network. I would love to see where Frank takes his team.

    dean

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