Twitter’s Practical Uses for Today’s Business: Health Care Industry

phil-bauman

FoxBusiness.com published this deansguide article 3-10-09

Phil Bauman’s “140 Health Care Uses for Twitter” is a fantastic example of the sharing and brainstorming that is the power of social media and Web 2.0. This is a brilliant display of matching needs to solutions, giving value to those of us looking to understand how to utilize Twitter for practical business uses, and it provides a template for social media consultants when thinking of ways to use Twitter with other industries, niches, or specific company products or services.

Exercise for Consultants:

Examine Phil’s list and consider how you can create a list of uses for Twitter (or other social media tools):

  • Expert Knowledge: find an expert in the industry, niche, or business you are attempting to find Twitter uses for and learn as much as possible about your target
  • Examples: find examples of other industries or niches already successfully utilizing Twitter. What can you use from those methods that fit your target industry?
  • Ask, Ask, Ask: ask people what is practical or feasible. What Twitter functions will actually work and which ones are not suited for your target industry?

Phil’s 140 Heathcare Uses for Twitter:

  1. Tissue recruitment (for kidney and other organs, including blood)
  2. Epidemiological survey
  3. Disaster alerting and response
  4. Emergency response team management
  5. Supportive care for patients and family members
  6. Diabetes management (blood glucose tracking)
  7. Maintaining a personal health diary
  8. Adverse event reporting in the clinical setting and other pharmacovigilance functions
  9. Emitting critical laboratory values to nurses and physicians
  10. Alarming silent codes (psychiatric emergencies, security incidents)
  11. Drug safety alerts from the FDA
  12. Risk management communication
  13. Augmenting telemedicine
  14. Issuing Amber alerts
  15. Issuing alerts for missing nursing home residents
  16. Exercise management and encouragement
  17. Weight management and support
  18. Biomedical device data capture and reporting
  19. Nutritional diary and tracking
  20. Coordinating preoperative, perioperative and postoperative care (among pharmacy, nursing and surgical services)
  21. Medical service collaboration in the clinical setting
  22. Triage management in emergency rooms
  23. Census management/monitoring
  24. Arranging outpatient care
  25. Crowdsourcing for health care resources
  26. Shift-bidding for nurses and other health care professionals
  27. Mood tracking (for patients with bipolar and other mood disorders)
  28. Patient care reminders in the clinical setting
  29. Prescription management, including pharmacy refill reminders
  30. Daily health tips from authoritative sources
  31. Location awareness during crisis
  32. Occupational safety response
  33. Hazardous materials communication
  34. “Quick and dirty” diagnostic brainstorming between physicians (e.g. ’symptom clustering’)
  35. Clinical case education for (residents following attendings)
  36. Physician opinion-sharing
  37. Promoting Domestic Violence awareness
  38. Raising Child Abuse awareness
  39. USMLE preparation for medical licensing
  40. NCLEX for preparation for nursing licensing
  41. Recruitment of health care staff
  42. Alcohol and other substance abuse support
  43. Issuing doctor’s orders
  44. Environmental alerts: pollen counts, pollution levels, heat waves, severe weather alerts
  45. Remote wound care assistance
  46. Rural area health care communication
  47. Micro-sharing of pertinent patient information
  48. Micro-sharing of diagnostic results (blood tests, echocardiography, radiological images)
  49. Internal facility customer service (a hospital equivalent of @Comcastcares – c’mon hospitals!)
  50. Publishing health-related news
  51. Psychiatric “check-ins” for patients
  52. Nursing mentoring and collaboration
  53. Publishing disease-specific tips
  54. Childcare support
  55. Fund raising for hospitals and health-related causes
  56. Updating patient family members during procedures
  57. Live-tweeting surgical procedures for education
  58. Rare diseases tracking and and resource connection
  59. Reporting hospital staff injuries
  60. Tracking patient trends
  61. Tracking disease-specific trends
  62. Checking hospital ratings with other health care consumers
  63. Providing around-the-clock disease management
  64. Connecting genetic researchers with physicians
  65. Publishing the latest advances in biomedical devices
  66. Tracking antibiotic resistance
  67. Real-time satisfaction surveys with immediate follow-up for problem resolution
  68. Issuing asthma alerts
  69. Data collection for tracking facility patterns (process-performance, supply-chain and staffing problems)
  70. Live-tweeting medical conferences
  71. Keyword-tracking of health-related topics via Search.Twitter
  72. Posting quick nursing assessments that feed into electronic medical records (EMRs)
  73. Improving medical rounding systems
  74. Clinical trial awareness
  75. Hospital administration
  76. Sharing peer-to-peer reviews of articles of interest
  77. Connecting patients with similar disease processes
  78. Enhancing health-related support groups (e.g. buddy-systems for depression)
  79. Providing smoking cessation assistance
  80. Medical appliance support (e.g. at-home: colostomy care, infusion-pumps, wound-vacs)
  81. Reporting medical device malfunctions
  82. Tweeting updates to facility policies and procedures
  83. Arranging appointments with health care providers
  84. Product safety alerts
  85. Food safety alerts
  86. Information on women’s health
  87. Pain management
  88. Hospital reputation monitoring
  89. Publishing hospital-sponsored events in local communities
  90. Community health outreach
  91. Bioterrorism awareness and preparedness
  92. Issuing updates to hospital services to the public
  93. Insurance claim management
  94. Ethical, permission-based following of patients
  95. Micro-sharing consent for surgical and other procedures
  96. Patient-sharing of health-related experiences
  97. Posting ‘bread crumbs’ of facility experiences (”I had a bypass at this hospital and it went well but the food almost killed me.”)
  98. Patient searches for others confronting similar problems
  99. Stress management
  100. Mental health awareness
  101. Posting homeless shelter needs
  102. Food bank resource management
  103. Transmitting patient data to patients who are traveling abroad
  104. Generating streams of authoritative health care content online
  105. Exposing medical quakery
  106. Micro-sharing documentation for advanced medical directives
  107. Discussing public health care policy
  108. Developing stronger patient-provider relationships
  109. Tracking the safety and efficacy of pharmaceuticals
  110. Following health marketing
  111. Tracking influenza alerts from the CDC
  112. Exchanging/soliciting scientific validation of alternative health claims
  113. Following ad-hoc conferences on eHealth like HealthCampPhila
  114. Tracking toxic diseases
  115. Tracking HIV news
  116. Issuing/exchanging dietary tips
  117. Tweeting what you eat
  118. Comparing nursing home performance
  119. Coordinating clinical instruction
  120. Communicating with nursing supervisors
  121. Public safety announcements
  122. Tracking FDA guideline updates
  123. Tracking the progress of developing pharmaceuticals
  124. Broadcasting infant care tips to new parents
  125. Publishing vaccination/immunization services locations, hours and reminders
  126. Reporting adverse events to FDA (currently not available via Twitter: why not?)
  127. Obtaining information on Medicare and Medicaid
  128. Case management functions
  129. Clinical education coordination
  130. Facilitating patient-transfer processes
  131. Patient-information retrieval
  132. Reporting breeches of universal precautions in health care facilities
  133. Posting daily nursing tips
  134. Exchanging physician humor (we’re all human)
  135. Closing the digital divide with respect to health care information
  136. Coordinating allied health care services during patient admissions
  137. Coordinating patient discharges with all services
  138. Post-discharge patient consultations and follow-up care
  139. Helping device technicians to communicate directly with manufacturers
  140. Discussing HIPAA reform in the age of micro-sharing

Realtor’s #1 Tool: Twitter The Social Media Broadcasting Tool With Power

Twitter.com

Reuters.com published this deansguide article October 21, 2008

FoxBusiness.com published this deansguide article October 21, 2008

The newest and most exciting strategy for Realtors who do not want to blog, refuse to blog, or feel they will never be able to handle the work schedule of a blogger have an alternative: leveraging Social Media sites. The #1 tool for exposure in Web 2.0 and for your business is establishing your writing platform via a blog. Yet the barrier to entry is often too high for people who don’t wish to keep up with the technology curve, research curve, avalanche of reading, and writing articles.

Social Media sites provide Realtors with the ability to create a strategy where you connect your profiles, writing, and media together within the system. This method provides added exposure, helps to create a persona, produces lead generation opportunities, and allows you to network on a global scale.

Strategies for twitter.com

This is one of the best site to utilize in my personal branding, my system of delivering my message, and my quest to create my differentiating factor:

1. Create: A succinct profile aka bio. This is your billboard and what attracts people to follow you if they have never read one of your “tweets.”

2. Follow people: Go to your most trusted twitter connection and “mine” their “following” list located on the right sidebar. This is exactly like mining a blogroll on a popular blog

3. People Search: Perform a people search and follow people in your industry

4. Company Search: Perform a company search and follow companies that are in your industry, competitors, niches that work with your niche

5. Direct Message: Send a direct message to someone you wish to connect with on twitter. Offer value, ask for feedback, provide your feedback, interact and collaborate

6. twitter Blog: Read the twitter blog for more tips and strategies

Free, sound bite sized at 140 characters, broadcasting messages sent real time with impact. In addition twitter is fast becoming one of the most powerful search engine optimized sites on the internet. Utilize twitter as one site to help defend your reputation while locking up the top 20 positions on a Google search of your name.

Brand “You” By Establishing Your Writing and Public Speaking Platforms

“People who are effective speakers come across as more comfortable with themselves, more confident, and more attractive to be around. Being able to speak effectively means you can sell anything-products, of course, but also ideas, ideologies, and worldviews.” -Dustin Wax Lifehack

Throughout your business career if you have worked for a corporation or small company you have probably “towed the company line.” That is to say you learn the products, services, and culture inside out and you are able to repeat the benefits and features of your employer to anyone interested in listening-or not.

How Do I Brand Me?

“The good news — and it is largely good news — is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark.”-Tom Peters “The Brand Called You” Fastcompany.com

1. Differentiating Factors: what is your Differentiating Factor? Do you have great experience in your niche, well known company experience, negotiating success, or any other accomplishments that help you stand out from the crowd?

What Do I Do To Brand Me?

“Politicians brand you. So do marketers-and your boss and co-workers. If you don’t take control of your brand, you’ll forever be stuck with how the world judges you.” -Diane Brady BusinessWeek

1. Writing: create a writing platform within your business. Whether you are an employee of a large firm or an agent in a brokerage begin writing.

a.) How To: write step by step guides on how to do things

b.) Lists: write top 10 lists or 5 things that will help people. . .

c.) Profiles: write about other industry professionals, your clients, or your niche

d.) Analysis: analyze your industry, a new product or service, or anything in the news about your industry

2. Vehicle to Deliver: establish a blog. This is the best method to deliver your message. If you will not write a blog then produce a weekly newsletter for email distribution as well as hard copy distribution. Trade magazines or ezines, prominent bloggers in your niche who will allow you to become a contributor

3. Public Speaking: create a public speaking-workshop platform within your business.

a.) How To: utilize your writing platform for scripts or workshop content for your speaking platform

b.) Research: your niche for effective speakers; evaluate their topics, create a list of workshops of value

4. Approach Organizations: offer your keynote or workshop for free. Speak at Rotary, Lions Clubs, industry meetings, your company, affiliates, career fairs, employment groups, schools, womens organizations, networking groups, or on a soap box in the parking lot of your local 7-11. JUST SPEAK! Get out and do it. Your practice will lead to confort and exposure

Results

1. Writing provides a constant flow of information about you, about your expertise, and it becomes your moving “living” resume. It demonstrates your ability to communicate on a level most people will appreciate. Your helpful writing give people the perception you are there to help

2. Speaking provides quick exposure and viral marketing word of mouth opportunities. Do a good job and your audience becomes your instant “commercial” to their friends and family.

“Expert vs Expertise”: How Are You Perceived In Your Business Niche

The most powerful tip I can give anyone who needs to believe in themselves or someone who needs to be knocked down a peg (been there and done that in both cases) is to understand the difference between the words “expert” and “expertise.” In order to build your confidence in your business become an expert or educate yourself further which will raise your level of expertise.

Are You a Expert?

The word expert is bandied about and utilized far to often and out of context. It makes the person claiming to be an expert look foolish if they do not understand the definition.

Answers.com an expert is “a person with a high degree of skill in or knowledge of a certain subject.”

Wikipedia.org describes an expert the same way as answer.com with this added requirement “someone widely recognized as a reliable source of technique or skill.”

Analysis: If you wish to claim to be an expert then you should have a rich portfolio of news articles, blog articles, media interviews, or any guest appearances on substantial programs related to your expertise and niche. Essentially you have to be recognized as an expert by the public at large

Do You Have Expertise?

Expertise is knowledge and skill in a particular subject without being recognized as an expert by the public on a regional or national scale.

This is the right way (in my opinion) to present yourself, and the method I choose, when discussing your knowledge level.

Note: There are differing levels of expertise and almost everyone has expertise in some subject or skill

Final Final

You can actively become more educated by taking classes or seminars in your niche. The work you put in to raise your level of knowledge has 3 big benefits:

1. Confidence-you become more confident as your continuing education makes you “smarter” within your niche

2. Recognition-your clients and peers will recognize your hard work and your higher level of knowledge which could lead to articles or spotlights done on you by outside media sources

3. Credibility-you become more and more credible as a source of information and skill within your niche. Along with credibility comes the added benefit of trust. Clients and peers trust you as a go to source of information