Courtesy of Consumeraffairs.com
According to Consumeraffairs.com VistaPrint has many dissatisfied and angry ex-customers with complaints aka nightmares ranging from customer service to billing. VistaPrint is a low budget, high promise printer. Vistaprint.com makes it’s living, not on the quality of it’s products, on the shipping fees it charges for it’s orders. With the knowledge VistaPrint was all about the “delivery”, I assumed that they would be able to print and deliver my cards to my home before my deadline: WRONG.
Three (3) Business Days?
We placed our rush 3 business day ship order on Monday April 27 with the idea that Vista Print would deliver our cards in 3 business days ie. Tuesday, Wednesday, Thursday with the product arriving either Thursday April 30 or the morning of May 1, 2009.
My Mistake
When we ordered the cards, we did not read the fine print which states that orders placed after 5pm PST would be placed as orders for the following day. Consequently, Vistaprint’s promise of a 3 day ship would give up to 5pm Friday May 1 to deliver our cards.
My Problem
We needed business cards for a conference that we were speaking at in San Francisco. We had to have the cards no later than 12:30pm Friday May 1. When we had to leave for the conference, our cards were no where to be found.
Vistaprint’s Solution to My Problem: No Customer Service
I called asking for a refund on my shipping fees of $30.80 (3 business day rush shipping). I was told by a customer service rep that they could not help me and they fulfilled their end of the “contract.”
I pointed out that 3 days is not a rush in my opinion, that $31 for shipping is not cheap, and that the cards never arrived in time for me to use them. The answer to my plea was simple and stern: NO REFUND.
Final Offer: Remain a Customer or Leave
My final offer was simple and one that I have made in the past when I felt I was getting the raw end of a deal. I offered to remain a Vistaprint customer if they provided a refund on my shipping fees. I promised to be a consumer affairs advocate fighting hard to highlight the no customer service I was receiving if they denied my request. Guess what happened?
Top 10 Page 1 Google Search: “Vistaprint complaints”
Here is a library, and it is so much longer, list of the complaints detailed and often lodged against Vistaprint:
- Consumeraffairs.com: “Consumer complaints about VistaPrint.com“
- Smartmoney.com: “VistaPrint Faces Complaints Over Third-Party Bills“
- thestreet.com: “VistaPrint Can’t Hear the Knockin“
- Complaintsboard.com: “List of VistaPrint Complaints“
- PlanetMike.com: “VistaPrint Sucks!“
Vistaprint is involved in something much more insidious that poor customer service.
Using Vistaprint could very likely lead to you being signed up to FAKE discount clubs and hundreds of dollars benig taken from you Visa/bank without your knowledge or permission.
I have a huge blog post with all the details of all of the different scamming sites Vistaprint and Adaptive Affinity run and how best to get a refund.
http://www.hubbers.com/index.php/i-got-scammed-by-vistaprint-and-adaptive-marketing-and-adaptive-affinity-ltd-and-amazon/
If you don’t believe me check this blog and the scores of comments form people who have been ripped off!
http://www.thegeneva.com/vistaprint-scamvprewards-scam-warning/
According to the Washington Post http://www.washingtonpost.com/wp-dyn/content/article/2006/05/06/AR2006050600160_pf.html this negative option selling scam earned the parent company Ventura $650 million in revenue in 2006.
If you have already used Vistaprint, start checking your bank statements.
Comment by Carl — May 8, 2009 @ 9:33 am |
[...] “VistaPrint’s No Customer Service: Consumeraffairs.com Documents Complaints” outlined my poor experience with VistaPrint and my decision to never use their products or services again. This article, as of May 8, 2009, is indexed in the #6 position page 1 of a Google search for the phrase “VistaPrint complaints.” [...]
Pingback by VistaPrint Complaints: 5 Viral Strategies to Challenge a Bully « DeansGuide — May 9, 2009 @ 5:26 pm |
I really appreciate what you have saying on your blog. It is very interesting and I like it. When having business we can’t avoid without experiencing from complaints. Complaints is a factor where consumer to get interact what they feel on the products and services. It is also the way to get improve to make them satisfy. During my search for today I found an interesting portal for consumers – Business Complaints
Comment by Dolsy — May 14, 2009 @ 5:53 am |
I have never been a Vista Print customer, but keep getting inundated with their spam emails. You cannot unsubscribe successfgully. After sever call to their “customer service” department, I ended up talking with a guy in marketing by the name of Jason. His contact number is 781-652-6366, and I would love to see this guy get tied up answering nothing but complaints for either services or thier spam. I have supposedly been put on a suppression list, but after 9 months, I still cannot get their spam to end, and I will be yelling at this clown again tomorrow, when he will be in the office.
Jason 781-652-6266 Marketing Department, Vista Print.
Let’s keep him busy 24/7 on copmplaints. He is NOT a CSR, b ut somone who has some authority there.
Comment by NotanObot — June 1, 2009 @ 3:28 am |
No answer @ customer service. Vista print often flubs up my order even though I have checked it and double checked.
Left message for Jason and hope to hear from him soon.
Comment by Nancy Davenport — June 10, 2009 @ 4:56 pm |
Here is VistaPrint’s main customer service number, if it helps anyone. It was super hard for me to locate and I think it should be more readily available! 1-866-891-7213
Comment by Jessica Lara — July 7, 2009 @ 12:26 pm |
I get 5 emails a day from this company and can’t get my name removed after many requests! Hit them in the pocket by clicking on their add on Google or ring their toll free number and leave the phone off the nook.
VistaPrint Corporate: 001 781 652 6300
VistaPrint UK: 0800 028 8251
Lets all do and and add your name to this site when you have done it. Lets all get the bastard spammers back!
Comment by Pissed off with this company — July 22, 2009 @ 9:38 am |
David,
You made me spit my coffee out with your suggestions. Vista Print is truly sleazy in many ways but let’s not act like them. Instead the best way to kill them is to do it with the power we all have: word of mouth.
If everyone who hates this company wrote blog articles about them, told their 10 best friends never to use them, and completely hammered them in any conversation that would make a much bigger difference!
dean
Comment by deansguide — July 22, 2009 @ 4:17 pm |
I too had a bad experience with Vista Print. They shipped my first order of business cards which took about 4 weeks to receive. Little did I know that the logo was incorrect. I contacted a rep and was impressed that they took fault in printing the wrong logo and shipped a new batch free of charge which took 7 business days. I received the new cards and once again the logo was incorrect!
I called them again and explained the issue once more. This time the rep said it was a problem with the logo I was choosing and that they had the work around. They apologized for the inconvenience and shipped the third order which also took 7 business days, free of charge. I finally received the business cards yesterday. I was so excited, thinking that this time the cards were going to be right. NOT! The logo was correct but the foil was not printed on the card as I created and ordered through their website. Mind you the foil is an extra charge to get printed on the business cards.
So, I called them today and I demanded that I get a full refund if they could not print the correct card. They said they couldn’t give me a refund but that they could give me Vista Print credit towards my next purchase from their website. At this point my blood was boiling. I went nuts and told them that that’s not what I wanted. After 40 minutes on the phone back and fourth, they refunded my money back to my credit card. Luckily they I didn’t purchase these cards from my debit. I would’ve faught to the end to get my refund back! At this point it was about the principal and nothing more. Stay away from Vista Print!!
Comment by David — August 18, 2009 @ 8:58 pm |
I suggest to write an article about vistasprint scam scheme on wikipedia.
The entry would not be “vistaprint”, but rather sthing like “vistaprint scam scheme”
Comment by wikimerdier — September 10, 2009 @ 11:31 pm |