Gateway Notebook MT 3705 Review: Acer’s No Customer Service And Equipment Defects–Can You Spell T-R-O-U-B-L-E?

After less than one year of ownership, I am sad to report that my fantastic buy on the Gateway MT 3705 Notebook computer may have been a case of buyer beware. My initial excitement for the Gateway is chronicled in “Best Buy’s Best Deal Of The Year: Gateway Notebook MT 3705 $549!!!” Unfortunately the following problems or events have forced me to write this review–do NOT purchase this Gateway MT 3705 Notebook:

1. Equipment Failure

After 8 1/2 months of moderate usage, my Gateway has gone from valued business tool to doorstop. The screen display goes black after a few minutes. With no way to return my screen, I am often forced to reboot in order to see a display. Anything I was working on is lost or interrupted in the most annoying and costly manner–loss of time.

Follow these links for negative aspects expressed by Gateway MT 3705 users: keyboard, review #6 sticking buttons, and battery issue review “Cons” Middy last on page.

When the unit is left on a desk or table or in my lap it seems to get hot. I believe it may over heat and this may cause the screen to go blank. But I don’t know anything because

2. Gateway No Longer Exists

Gateway, a company that modeled it’s retail stores after Apple stores, is no longer in existence after being bought by Acer. No retail stores, no customer service help, no place to go except

3. Acer Customer No Service

When I followed up to try to find customer service help, I was pushed into the Acer labyrinth for Customer Service. My “tech support” (I USE THIS TERM VERY LOOSELY) agent seemed like a bored high school kid forced to work on her spring break. Here are the options I was presented:

a.) Acer would pay a “portion” of the costs
b.) Acer wants me to send the Notebook to them with a turn around time of 6-8 wks
c.) Acer suggested that without a warranty they are absolved of any responsibility even though their product is defective

ACER Please Help “SOS”

If any Acer representative, with some pull, would like to rectify this situation by repairing my Notebook or replacing it with a NON defective unit please CALL dean at 415 410.7524.